Your location:Home > About >

Terms & Conditions

Terms & Conditions


After reservation, passengers board with the reserved tickets. Irregular tickets can not be used until seats are reserved. Passengers who have reserved seats must purchase the tickets within the time limit appointed during reservation. If not, the reserved seats will be cancelled.


Passengers are required to present valid personal travel certificates when purchasing tickets (including but not limited to ID cards, Passports, Visas, etc.). Passengers are required to fill in the Passenger Ticket Purchase List. Ill passengers must have medical certifications approving of travel by flight written by medical units authorized by China Eastern. Please refer to the Transportation Conditions for details regarding travel of ill passengers.


Tickets are the primary evidence for binding of the air transportation contract and the conditions of the transportation contract between China Eastern and passengers. Tickets include paper tickets and electronic tickets. Tickets can only be used by the passengers listed on the tickets. Tickets cannot be transferred or altered. Alteration of tickets will result in their invalidation; no return of ticket fees shall be made.. Tickets are valid for one year starting from the date of travel of the passenger. If not used, tickets are valid for one year starting from the date the ticket is written. The validity of discount tickets is calculated according to the validity period of the discount involved. Tickets should be used in the stated order from the point of destination written on the tickets.


Passengers can purchase electronic tickets from booking offices directly under China Eastern, sales agents of China Eastern and the electronic ticket website of China Eastern. Passengers are required to provide effective traveling certificates that may be used during procedures at the airport when purchasing electronic tickets. The Air Transportation Electronic Ticket Travel List can only be used as a reimbursement voucher for passengers for purchasing electronic tickets, and not as a certification to be used during boarding and procedures at the airport.

Child tickets, infant ticketsTop↑

Children between two and twelve years old are required to buy child tickets. Infants who are younger than two years old are required to buy infant tickets but can not occupy seats alone. When it is necessary for infants to occupy seats alone, child tickets must be purchased. Please consult booking staff for the specific fare. Every adult can only carry two passengers (including children and infants) under twelve years old. A child ticket is required for any infants exceeding this quota.An adolescent Passenger between 12 and 15 years of age may take a flight alone, or may apply for carriage of unaccompanied children if necessary. A Passenger under 18 years of age shall not carry an infant or child alone.

Lost TicketsTop↑

Passengers who have lost their China Eastern ticket must bring a valid ID card and the copy or the fax of the lost ticket to a ticketing office of China Eastern for handling the lost ticket procedure which can be made within the valid period of the lost ticket. After verification, China Eastern will offer a new ticket within one workday before the departure of the flight for the ticket according to supplementation conditions and supplementation fee will be charged. The supplemented ticket cannot be refunded, changed or transferred. Passengers can also handle the refunding procedure according to the refunding applicable conditions after 90 days since expiration of the lost tickets (150 days since the expiration if outward voyage route is included). China Eastern may charge a corresponding refund fee. China Eastern undertakes no responsibility if the lost ticket is falsely used or refunded by others.


Passengers can propose a refunding application if part or whole travel route is not finished within the valid period. If NON-REF or NON-REFUND is marked on the ticket, the ticket can not be refunded. Passengers should bring personal traveling credentials and tickets (if valid) to the original booking place for handling the refunding procedure. If passengers wish to refund voluntarily, China Eastern charges the refunding fee according to the price of the tickets and the applicable conditions. If the journey is terminated at a flight exchange point due to the will of the passenger, the fee of the ticket for the unused route should not be refunded. If passengers can not travel on the original flight or the original class because of China Eastern, passengers can choose to refund free of charge. If passengers ask for refunds after the handling of the boarding procedure because of being refused boarding due to the disconnection of credentials or the violation of relevant regulations of the government or carrier, etc., China Eastern may charge a refund fee according to regulations of voluntary refunding.


According to the common practice of the international air transportation industry, China Eastern may overbook some flights. Under individual overbooking conditions, individual passenger may not be able to travel on the original flight. For those passengers, China Eastern may arrange the earliest available flight for passengers and carry different compliment measures according to the specific routes and the delayed time of the passengers.


According to the applicable conditions of tickets, China Eastern can attend to flight transferring formalities for passengers of our company and passengers holding China Eastern tickets. However, the ticket transfer can only be carried out with other air companies that have signed clearing agreements with China Eastern. China Eastern tickets held by passengers or non-China Eastern tickets containing China Eastern route can not be transferred if the original carrier for the route is required to be changed due to personal reasons or if NON-END or NON-ENDORSABLE is marked on the tickets. Otherwise, the transferring procedure is allowed based on confirmation from China Eastern. If passengers cannot travel on their original flight due to China Eastern, China Eastern should handle the transferring procedure according to the usage conditions of the seats of other carriers when the passengers choose to be transferred to another carrier.


In order to ensure the schedule of the flight, internal flights of China Eastern may start boarding procedures two hours before departure and cease procedures 45 minutes before departure. National flights will start boarding procedures 90 minutes before departure and cease boarding 30 minutes before departure. In order to avoid missing the flight, passengers are required to arrive at the airport counter during boarding time.(Note: The times for stopping transactions may be different somewhat because of different regional conditions of the waiting areas of various airports; to avoid missing the plane, passengers are advised to have a confirmation with the local airport, and to arrive at the airport for trasnacting the check-in procedure within the specified time limit.)

Friendly reminder: in the event of in-flight turbulence, please sit down and fasten your seat belt. Please don't leave your seat until the "Fasten Your Seatbelt" light is turned off. Should you be out of your seat during turbulence, please don't use the lavatory. If necessary, you can hold onto the handles on the baggage racks and handrails in the galley. Passengers who cannot get back to their seats may squat down and hold on to the railing underneath the seats or other fixtures.

Differentiated ServiceTop↑

China Eastern is entitled to provide differentiated services according to the demands of passengers.

Voluntary Itinerary ChangeTop↑

If passengers fail to use their reserved seat or travel on their reserved flight due to personal reasons, the reserved continuing or returning flight seats will be cancelled. New seats are required to be booked if the passenger wished to continue travel.

Carry on BaggageTop↑

Each Unchecked Baggage must not exceed 10kg in weight and the three dimensions shall not exceed 25cm, 45cm and 56cm respectively,The total lenth of the three dimensions shall not exceed 115cm.

Check-in baggage for international flightsTop↑
* North America Air Line Standard (piecework system):
  Seat Number of packages Weight Size
First-class 2 32 KG/piece Sum of three sides≤158CM
Business 2 32 KG/piece
Economic 2 23 KG/piece>
Excess charging Oversized baggage:
CNY1,000/piece for a baggage >158CM and ≤203CM
CNY2,700/piece for a baggage >203CM
Baggage with excessive weight:
CNY1,000/piece for a baggage >23KG and ≤32KG
CNY2,700/piece for a baggage >32KG and ≤45KG
For Vancouver air line, the weight of baggage should not exceed 32KG/piece; for other North America air line, that should not exceed 45KG/piece.
Baggage with excessive number of piece: CNY1,000/piece
Baggage with excessive size, weight or number of piece: accumulating charging

Any infant who buys a passenger ticket without seat can carry one baggage, with weight equal to that for a company adult and dimension (sum of three sides) not over 115cm, and also one folded portable baby carriage or baby stroller for free.

b)"Eastern Miles" gold and silver card member
An "Eastern Miles" gold card member can carry one additional baggage with weight not over 32KG for free; and a silver card member can carry one additional baggage with weight not over 23KG for free.

c)SkyTeam Alliance super-elite and elite card member
A SkyTeam Alliance super-elite member can carry one additional baggage with weight not over 23KG for free; and a SkyTeam Alliance elite member can carry one additional baggage with weight not over 23KG for free.

* Europe, Australia and Japan Line Airlines Standards are as follows (piecework system):
  Class Pcs Weight Size
Baggage Standard First 3 32KG/pcs Dimensions Total:158cm
Business 2 32KG/pcs
W / Class 2 32KG/pcs
Economy 2 23KG/pcs
Over Weight Charge Over-sized:
Over 158 to 203cm -- CNY1000/PC
Over 203cm -- CNY2000/PC, with MU
Over 23KG to 32KG -- CNY1000/PC;
Over 32KG/PC is not allowed.
Extra 1st piece -- CNY1000/PC;
Extra 2nd piece and up -- CNY2000/PC
Progressive rate on over-sized / over-weight / over-piece baggage.

One no-seat infant ticket allows 1 free checked baggage which has the same weight allowance with the adult and the maximum size (length plus height plus width) of 115cm plus 1 free checked folding portable baby carriage or baby stroller.

b)Eastern Miles Gold/Silver Card
Holder of Eastern Miles Gold Card could have 1 additional free-checked baggage with the maximum weight of 32kg; Holder of Eastern Miles Gold Card could have 1 additional free-checked baggage with the maximum weight of 23kg.

c)Skyteam Elite / Elite Plus Card
Skyteam Elite Plus member could have 1 additional free-checked baggage with the maximum weight of 23kg; Skyteam Elite member could have 1 additional free-checked baggage with the maximum weight of 23kg.

Articles that cannot be brought with or carriedTop↑

Firearms, military or police instruments (containing main parts); explosives; restrained knives; flammable and explosive articles; toxic articles; corrosive articles: radioactive articles; other articles endangering flight safety, such as strong magnetized articles that may interfere with the normal working of various panels on the plane, articles with a pungent smell, and other articles that are banned to be carried and transported by national laws and regulations. For the regulations on passengers and crew members carrying dangerous goods, please click here to download.

Articles that cannot be carried in checked baggageTop↑

Important documents and data, diplomatic letters and bags, securities, money, circulating notes and certificates, valuable, fragile and perishable articles and other articles that are required to be taken care of by special persons can not be carried in checked baggage.. China Eastern bears the liability to pay compensation for losses or damages of the above articles contained in consigned baggage according to standard baggage compensation rules.

Baggage StipulationsTop↑

The checked baggage must be packed, locked well and bound firmly, must be able to bear certain pressure and safely loaded, unloaded, and transported under normal operation conditions. China Eastern can refuse to carry baggage which does not adhere to these conditions.

Baggage CompensationTop↑

If consigned baggage is damaged or lost totally or partly, the amount of compensation given will be in compliance with relevant laws and regulations.

Responsibilities for flight delaysTop↑

If the flight is delayed or canceled due to aircraft maintenance, flight allocation, business affairs, flight crew, etc., China Eastern may provide on-the-spot flight information and services of meals or accommodation arrangements for passengers. If the flight is delayed or canceled due to reasons of climate, emergent events, air traffic control, security inspection and non-carriers of passengers, etc., China Eastern can provide flight information for passengers and help passengers with meal and accommodation arrangements. And fees are undertaken by passengers themselves.

Compensation ExemptionTop↑

If passengers agree to accept compensation or supplements given by China Eastern according to regulations, China Eastern is immune from liability.

Compensation LiabilityTop↑

The maximum limited liability insurance paid to every passenger by China Eastern is transacted according to related laws.

Award tickets RedemptionTop↑

Please visit the Eastern Miles website for more information

New RegulationsTop↑

Quantity of tobacco and liquor allowed to be transported by passengers flying to Hong Kong
1. Alcohol Allowance
Passengers 18 years of age or older may carry, tax free and for personal use only, 1 liter of liquor with an alcohol concentration (by volume) above 30% (measured at the temperature of 20°C) when entering Hong Kong.
Passengers with Hong Kong ID cards must be away from Hong Kong for at least 24 hours to be entitled with the above allowance.
2. Tobacco Allowance
Passengers 18 years of age or older may carry a limited quantity of tobacco for personal use tax free when entering Hong Kong. The restrictions are listed below.19 cigarettes, or 1 cigar, or cigars weighing no more than 25 grams, or other kinds of tobacco products weighing no more than 25 grams.